Refund policy

Return & Refund Policy
Last updated: June 2026
We want you to love what you ordered. If something isn't right, we will make it right.
1. Return Window
You have 30 days from the date you receive your order to request a return. We count from the day your
package is marked as delivered by the carrier. Requests made after 30 days will unfortunately not be
accepted.
2. Eligibility
To be eligible for a return your item must meet all of the following:
•  Unworn, unwashed and unaltered
•  Original tags still attached
•  In its original packaging
•  Free from perfume, deodorant, makeup or stains
•  Return requested within 30 days of delivery
nn Items that do not meet these conditions will be returned to the sender at the customer's expense.
3. Non-Returnable Items
For hygiene and safety reasons the following cannot be returned or exchanged:
•  Underwear, bodysuits and swimwear
•  Items marked as Final Sale or purchased with a discount code above 30% off
•  Gift cards
•  Items that have been worn, washed, damaged or altered
4. How to Start a Return
•  Step 1: Email us at aurve@aurve.ca with your order number and reason for return
•  Step 2: We reply within 1–2 business days with return instructions and return address
•  Step 3: Pack your item securely and ship it back using a trackable method
•  Step 4: Once we receive and inspect the item we process your refund within 3–5 business days
n Keep your tracking number — we are not responsible for packages lost in return transit